Airlines

I haven't write about the trip because I've been very busy, with work and getting SCUBA certification (will write about this later).

I tried two new airlines in my trip to the east coast, Jetblue and Virgin America.

I like Jetblue. It's spacious and provide yummy snack selection. And the many selection of TV shows is great.

I have high hope for Virgin America since I've good experience with Virgin Atlantic. Unfortunately, my flight experience with Virgin America was a great let down. My flight back from NYC to LA was the most stressful flight I ever have to endure (including a few things out of their control, i.e having a baby onboard that wailed every 20 minutes)!

We sat in the JFK runway for an hour and takeoff at 8pm instead of 7pm, then when we arrived LAX, we sat in the runway for 20 minutes before the plane taxi to the terminal. Furthermore, the flight attendants that day were not in the best mood. There was only one serving cart for the entire plane. I sat in seat 17E (which is in the middle of the plane) and it took them 1.5 hours after take off before they got to my row. I never waited this long for drinks/food on any flights!

In many ways, Virgin America copied Jetblue. Virgin America also use A320, so the legrooms are the same. However, Virgin America charge for snack ($2 each) and food ($7-8 each). I ordered a sandwich ($8). By the time the flight attendants got to my row, all the sandwiches ran out and the flight attendant cancelled my order.

However, when I checked my credit card statement tonight, there's a $8 charge. I called 1-877-FLY-VIRGIN, but was told to call Virgin America Customer Care at (866) 647-7060 to dispute the charge. And of course, I'll have to wait till tomorrow because Customer Care center close at normal business hours. Argh, when would this end?

In conclusion: I'll fly Jetblue again but I'll avoid Virgin America.